Contacting us about your order

If an order hasn't yet arrived, please follow the below instructions

All orders placed before 2pm on a normal working day (Mon-Fri, excluding bank holidays) will be dispatched the same day. Whilst most orders arrive with our customers in a very timely manner, on very rare occasions there may be an unforeseen postal delay that means your order takes longer to reach you. Where a delivery delay does occur, this is unfortunately completely out of our control as it is the carrier's responsibility to deliver your order once our warehouse has passed it over to them.

What to do if your order hasn't yet arrived:

1. If you chose Courier Delivery during checkout:
Courier delivery is a trackable courier service that is normally delivered within 1-2 working days of dispatch (not including weekends or public holidays). If your order hasn't arrived within 2 working days, please contact us at info(at)famousdave.co.uk with your name, address, and order reference number, and request a tracking number.

2. If you chose European Airmail or International Airmail during checkout:
European and International parcels are sent via Airmail and normally take 5-14 working days (European) or 7-30 working days (International) of dispatch to arrive. If your order has not arrived after this timeframe, please contact us by emailing info(at)famousdave.co.uk

3. If you chose Standard Delivery during checkout:
Royal Mail 1st Class Recorded delivery is normally very efficient and usually takes anywhere between 1-5 working days to arrive (please note, working days are Monday-Friday, not weekends or public holidays).

If your order hasn't arrived after 5 working days, please contact us at info(at)famousdave.co.uk quoting your name, address, and order reference number and request a tracking number. You will then be able to contact Royal Mail on 08457 740 740 or via their website www.royalmail.com, quoting your tracking number to establish your parcel's location.

If after 15 working days your order still hasn't arrived, please contact us - we will file a claim for loss with Royal Mail and send you out a replacement order straight away. An order cannot be classed as lost until after 15 working days (Mon-Fri) have passed, and we will not be able to issue a refund or replacement until 15 working days have passed and Royal Mail have confirmed the loss. There are no exceptions to this rule as your order is very likely to still arrive during this time and is in transit to you through the Royal Mail delivery system - most orders that are delayed DO still arrive. If you require guaranteed delivery by a certain date please select Courier Delivery during checkout. Famous Dave Ltd cannot be held liable for any Royal Mail delivery delays.

- Please note, Royal Mail follow up every claim for loss directly with the customer to prevent fraud - you will need to confirm in writing to them that you have not received the original item.

- If no-one is available to take delivery of the parcel, the postman will usually leave a delivery card. You can then either collect the parcel from your local Royal Mail delivery depot or arrange redelivery via www.royalmail.com. Please note that if you do not collect your parcel within 7 days of the original delivery attempt, it will be returned to us. We are happy to resend the order after it has been returned to us, however because Royal Mail have attempted delivery we are unfortunately unable to resend your parcel free of charge. The original postage and packaging charges will apply again and need to be paid in advance by the customer before a returned order can be resent.

- Please note that if your order has been signed for, it will be deemed as delivered and you will need to contact your local Royal Mail delivery office for any disputes.

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